Websites don't load - troubleshoot and prepare mistake messages

Are you having trouble getting a website to load? Don't worry — we're hither to aid. This commodity volition show you lot how to fix the problem then you can go back to surfing the web.

Notation: If you're having trouble with a website, click the padlock icon Fx70GreyPadlock Fx89Padlock in the accost bar to see if Firefox has blocked parts of the folio that are not secure. See Mixed content blocking in Firefox for details.

Table of Contents

  • 1 First, let's effigy out where the problem is
  • ii The problem only happens with certain websites
    • ii.1 Endeavour immigration Firefox's cookies and cache
    • 2.2 The website loads only doesn't piece of work properly
    • 2.3 The problem only happens on a secure (https) website
  • 3 The problem merely happens in Firefox
  • 4 The problem happens in all web browsers
  • 5 Other, less common problems

Showtime, let's figure out where the trouble is

With a little detective work, we tin narrow down the crusade of the problem.

  1. Open a new tab and check to come across if you can load another website similar google.com or mozilla.org.
    • If you can open some other site, skip down to The problem only happens with certain websites.
    • If you can't open up some other site, continue on to the next step.
  2. Launch another browser, like Internet Explorer or Microsoft Edge Safari Google Chrome, and try to open up the site you were having problems with.
    • If the site works in another browser, come across The problem only happens in Firefox.
    • If the site doesn't work in some other browser, cheque out The problem happens in all web browsers.

The trouble only happens with certain websites

If you lot see whatsoever of these error messages, it might just exist a trouble with Firefox'due south cache:

  • The connection was interrupted
  • The connexion was reset
  • The connection has timed out

Endeavor clearing Firefox'southward cookies and cache

Do these steps and then reload the website you're having trouble with.

  1. Click on the menu button fx57menu Fx89menuButton to open up the menu console. Click the Library 57 library icon button on your toolbar. (If you don't meet it, click the menu fx57menu button, so click click the carte du jour fx89menuButton button.)
  2. Click and select .
  3. In the Fourth dimension Range to clear: drop-downward, select Everything.
  4. Below the driblet-downward menu, select both Cookies and Cache. Brand sure other items you want to keep are non selected.
  5. Click OK.

If clearing Firefox's cookies and cache didn't work, information technology'due south probably a sign that at that place is a problem with the website itself. In that case yous'll just have to look for it to go fixed. With big sites similar Twitter or Facebook this may but be a few minutes.

If you don't see whatever of the fault letters in a higher place, bank check to see if any of the specific problems below match what you see:

The website loads but doesn't work properly

If the website doesn't wait correct or doesn't work the way information technology's supposed to, you should check out the following manufactures:

  • Websites wait incorrect or appear differently than they should
  • Fix issues that cause images to not evidence
  • Fix mutual audio and video problems
  • Websites show a spinning wheel and never finish loading
  • Fix login issues on websites that require a username and countersign. You lot may receive an error like to We were unable to process your login request or An unspecified error has occurred when you effort to sign in to websites with your username and countersign, or the login may simply neglect.
  • Websites look incorrect or appear differently than they should
  • Set bug that cause images to not show
  • Set common audio and video issues
  • Ready login bug on websites that require a username and password. You may receive an error similar to Nosotros were unable to process your login request or An unspecified error has occurred when you endeavour to sign in to websites with your username and countersign, or the login may simply fail.

The problem only happens on a secure (https) website

Await at the spider web address in the location bar. Does it starting time with https:// (notice the "due south")? If and then, check if you come across one of the following error messages:

  • For a "Warning: Potential Security Risk Ahead" error page, run across the articles What do the security warning codes hateful? and How to troubleshoot security error codes on secure websites.
  • For a "Secure Connectedness Failed" or "Did Not Connect: Potential Security Issue" error page, run across Secure connection failed and Firefox did not connect.
  • For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time related errors on secure websites.

The trouble merely happens in Firefox

If another spider web browser works just fine, 1 of following solutions should fix things:

  • Firefox can't load websites but other browsers can - if y'all can view websites in browsers other than Firefox.
  • Fix issues connecting to websites after updating Firefox - if you experience connection bug after updating Firefox.

If yous see the following mistake messages, Firefox is trying to access the Internet through a proxy server:

  • The proxy server is refusing connections
  • Unable to notice the proxy server

If you lot connect to the Internet through a proxy, compare Firefox's settings to Cyberspace Explorer'due south — come across Microsoft'due south guide to proxy settings. Run into Enter proxy server settings on Mac at Apple Support for more than data on proxy settings.

To check your connexion settings in Firefox:

  1. In the Card bar at the top of the screen, click and select . Click the menu push Fx57Menu and select . Click the menu button Fx89menuButton and select .

  2. In the panel, go down to the Network Settings section.
  3. Click Settings…. The Connection Settings dialog will open.
  4. Change your proxy settings:
    • If you don't connect to the Internet through a proxy (or don't know whether you lot connect through a proxy), select No Proxy.
  5. Close the Connection Settings dialog.
  6. Close the most:preferences folio. Any changes you've made volition automatically be saved.

The trouble happens in all web browsers

This is probably a problem with your Internet connection. Encounter Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

  • A website reports that Firefox is outdated, incompatible or non supported - see How to reset the default user agent on Firefox.
  • Malicious website errors - if y'all see a "Suspected Assault Site!" or "Suspected Spider web Forgery!" warning, Firefox has blocked admission to the website y'all're visiting to protect y'all from malware or web forgery (phishing). For more than data, encounter Phishing and Malware Protection (Mozilla.org).
  • Offline manner - if you run into a message about offline way, you may have ready Firefox non to use your network connectedness. Make sure your computer has a network connection and so:
    • Click the menu push New Fx Menu, click and make certain is unchecked. Click File in the Carte bar (you tin can printing and release the Alt key to temporarily prove the Carte du jour bar), then make sure is unchecked.
  • The page isn't redirecting properly - this problem can be caused by bug with cookies. Come across Websites say cookies are blocked - Unblock them for more data.
  • If you get a File not found fault, effort the troubleshooting steps in these manufactures:
    • Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
    • Troubleshoot Firefox issues caused past malware
  • Content Encoding Mistake - if y'all go the mistake message Content Encoding Error or The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression, use these steps to diagnose and fix them:
    1. Check the settings of any Internet security applications you apply (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). Y'all should try to remove any permissions those applications have for Firefox, and and then add together them again. For program-specific instructions for a number of applications, encounter Configure firewalls and then that Firefox tin access the Internet.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this error occurs when yous are attempting to connect to a web server on a port that is reserved for some other application. If the website y'all are trying to visit contains a colon followed past a number in its address (for example, http://website.com:23), try removing that portion (http://website.com) or replacing information technology with :80 (http://website.com:80). If this doesn't work, you may have been given an incorrect address.
  • DNS cache is invalid - DNS is the service that converts a website'south domain name into the IP address that Firefox uses to connect to a website. This information is saved to your figurer's DNS enshroud in lodge to improve speeds. Nonetheless, if the DNS cache record is corrupt or the website has changed IP address, Firefox may exist directed to the incorrect server. The Firefox and other browsers tin can't load websites commodity explains how to affluent the DNS cache. For additional information, come across https://www.whatsmydns.net/flush-dns.html.

These fine people helped write this commodity:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Artist, Fabi

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